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Carrier News Bulletin: 10/11/2018 – 10/17/2018


New Business Downloads and Uploads Become More Intuitive.

Five new enhancements to AXA’s website make it easier to use, more intuitive and efficient. Experience improvements to required responses, form downloads, document uploads and policy statuses.

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In-Force Rate Action Announcements:

Arkansas: PCS I
Effective 10/15/18

Arkansas: Privileged Choice and Classic Select
Effective 10/15/18

Washington DC: PCS II
Effective 10/15/18

Washington DC: Privileged Choice and Classic Select
Effective 10/15/18

Mississippi: PCS I, PCS II, Choice 1 with Stable Premium Option
Effective 10/15/18

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John Hancock

NEW Welcome Kits Now Going Directly to New Customers.

Clients will now receive their Vitality welcome kits directly from John Hancock, along with welcome emails telling them how to register for the program, complete their online Vitality Health Review (VHR), and download our Vitality mobile app. Visit to learn more about John Hancock Vitality.

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Lincoln Financial

Secondary Addressee Notification Letters.

Lincoln sends out Secondary Addressee Notification Letters periodically to policy owners to inform them of their right to add and/or change a secondary addressee to their policy. A secondary addressee receives copies of grace and lapse notifications, in order to provide policy owners with another layer of protection in case they were to miss any deadlines related to their policy.

In-force Self-Serviceable Illustration Support.

Need assistance with an in-force Illustration? Lincoln is here to help you. The Life Customer Service Illustrations Team has a dedicated 800# and a dedicated email address to help answer questions about navigating through the in-force self-service illustration platforms (DesignIt, LIP and LP Plus.)

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Mutual of Omaha

Simplified Issue Underwriting Updates.

As of October 15, 2018, Mutual of Omaha will no longer require mandatory phone interviews for Term Life Express, issue ages 61-70 and Guaranteed Universal Life Express, issue ages, 61-65. In place of the mandatory phone interview, Mutual of Omaha will run an automated lab history check – which means less work for you and your clients and a quicker underwriting decision.

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Eclipse and Omega Builder IUL Retiring Dec. 28.

Eclipse Indexed Universal Life (IUL) and Omega Builder IUL will no longer be offered for sale effective Friday, December 28, 2018, in all states (except in New York.)

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